bijoy baji Privacy Policy
This document provides a full explanation of how the information you provide while using bijoy baji is collected, what it is used for, and how it is kept secure.
Table of Contents
1. Introduction
bijoy baji (hereinafter referred to as "we", "our", or "the platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") has been prepared to give a clear understanding of the nature, use, and protection of the personal information we collect when you use our website, mobile application, and other digital services.
By using our services, you are considered to have accepted the terms described in this Policy. You are requested to read this Policy carefully before creating an account, using our services, or making any transaction on our platform.
This Privacy Policy forms part of our Terms and Conditions. Reading both documents together will give you a complete understanding of the terms of service.
bijoy baji places the highest importance on user privacy. Our commitment extends beyond creating a safe gaming environment — we are also responsible in how we handle your personal information.
2. Information Collection
bijoy baji collects user information in several ways. The types of information and the methods of collection are described in detail below.
2.1 Information Provided Directly
When you create an account on bijoy baji or register to use our services, the following information may be collected:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport details (for identity verification)
- Financial transaction details (bKash, Nagad, or Rocket number)
- Residential address
2.2 Automatically Collected Information
When you visit or use our platform, certain information is collected automatically:
- IP address and device type
- Browser name and version
- Operating system information
- List of pages visited and time spent
- Referral URL (the source from which you arrived)
- Login and logout timestamps
- Gaming activity and betting history
2.3 Information Received from Third Parties
In some cases, we may also receive information from trusted third parties, particularly for identity verification and fraud prevention. This information is always used in compliance with applicable laws and for limited purposes.
3. Purpose of Data Use
bijoy baji uses collected information only for specific and lawful purposes. The main reasons for using this information are listed below:
3.1 Providing and Managing Services
- Account creation, verification, and management
- Processing deposits and withdrawals
- Ensuring gaming activity and betting services
- Maintaining transaction history
- Providing customer support
3.2 Ensuring Security and Compliance
- Verifying user identity and preventing fraud
- Complying with Anti-Money Laundering (AML) policies
- Maintaining account security and preventing unauthorized access
- Monitoring user gaming activity in accordance with our Responsible Gaming Policy
3.3 Service Improvement
- Analyzing and improving user experience
- Identifying and resolving technical issues on the platform
- Planning new services and features
3.4 Communication and Notification
- Informing users about important updates, policy changes, or transactions
- Maintaining effective communication with the customer support team
- Notifying you about relevant offers or services with your consent
4. Data Storage and Security
bijoy baji uses industry-standard technical and administrative measures to ensure the security of your personal information. Our data protection practices are described below.
4.1 Technical Security
SSL (Secure Socket Layer) encryption is used across our entire platform, keeping communication between your browser and our servers secure. Sensitive information, including passwords, is never stored in plain readable form — it is always kept in hashed and encrypted form. Our servers operate in access-controlled environments and undergo regular security audits.
4.2 Data Retention Period
Your information is stored for the full duration that your account remains active. Even after account closure, some information may remain in our records for a necessary period due to legal obligations or security reasons. Once the specific need has passed, information is securely deleted or anonymized.
4.3 Response to a Data Breach
If a data breach occurs for any reason, bijoy baji will promptly conduct an investigation and notify affected users as quickly as possible. Steps will also be taken to prevent such incidents from occurring in the future.
5. Sharing Information with Third Parties
bijoy baji does not sell your personal information to third parties for commercial purposes. However, information may be shared in a limited manner in specific circumstances:
5.1 With Service Partners
Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technical services. These partners are bound by strict confidentiality agreements and may use the information only for the specified purpose.
5.2 Under Legal Obligation
We may be required to disclose information as part of a valid court or government authority order, investigation, or legal process. In such cases, only the information legally required is provided.
5.3 In Case of Business Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, continuity of this Policy will be ensured.
bijoy baji never sells your information to advertisers or data brokers. Access to your personal information is limited to within our platform.
6. Cookie Policy
bijoy baji uses cookies and similar tracking technologies to improve the convenience and functionality of the platform.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — the platform cannot function properly without them.
- Functional Cookies: Used to remember your preferences and settings — such as language selection.
- Analytical Cookies: Used to understand platform performance and usage patterns.
6.2 Cookie Controls
You can limit or disable cookie collection at any time through your browser settings. Please note that disabling essential cookies may prevent some important platform features from working.
7. User Rights
As a bijoy baji user, you have the following rights over your own information. To exercise these rights, please contact our support team.
7.1 Right of Access
You may request a detailed copy of the information we hold about you. This request is typically fulfilled within 30 working days.
7.2 Right to Rectification
If there are any errors or incomplete details in your information, you may request a correction. Identity verification may be required to change core account information.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may be retained for a specific period due to legal obligations or legitimate business needs.
7.4 Right to Object to Processing
You may object to the use of your information for marketing or analytics purposes. It is possible to request through support that specific types of communications be stopped.
7.5 Right to Data Portability
You may request your account information in a commonly readable format. This can be useful for keeping your own records.
8. Minor Protection Policy
bijoy baji strictly does not allow anyone under the age of 21 to create an account or use its services. We do not knowingly collect any information from minors.
If we are informed that a minor has created an account on our platform, we will immediately close that account and delete the associated information. If a parent or guardian believes their minor child is using our services, please contact our support team.
To learn more about responsible gaming, please read our Responsible Gaming Guidelines.
All services on this platform are for adults aged 21+ only.
9. Policy Changes
bijoy baji reserves the right to review and update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- A message will be sent to the email registered on the account
- A notification will be shown when logging in to the platform
- The "Last Updated" date at the top of this page will change
Continuing to use the platform after changes take effect will be considered acceptance of the new policy. If you object to the updated policy, you have the option to stop using the service and request account closure.
To learn more about the general rules of our service, please visit the Terms & Conditions page.
10. Contact
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The bijoy baji support team is available seven days a week, 24 hours a day, in both Bengali and English.
For answers to common questions, check our FAQ section — it has straightforward answers to many frequently asked questions.